About the candles
Please note that all candles are lovingly hand poured with the finest quality soy wax for container candles and rapeseed & coconut wax for the wax melts. Making them all 100% vegan & cruelty free.
Why soy wax? Soy wax burns cleaner and slower than any other type of wax like paraffin wax. This means you will get longer burn time from your candles as well as a cleaner burn which will result in less soot. Soy wax is vegan and environmentally friendly so any left over wax can be decomposed.
This means that there may be slight imperfections such as tiny air bubbles or minor frosting. Frosting is nothing to worry about it just means you're working with natural wax. It's totally normal. Due to each candle being unique there may be slight differences in the colours. The pillar candles are mainly for decorative purposes due to being too pretty to burn, but if you do wish do burn please do so responsibly on a tray that can catch the dripping wax. (See candle safety for more)
Candle safety
Before burning your candle ensure that the wick is trimmed to a suitable length to avoid uneven burning and wick mushrooming. Always use the candle on a heatproof holder designed for candles, it needs to be heatproof and large enough to contain any drips or melted wax.
Keep lit candles away from drafts or vents as this will help prevent sooting and uneven burning. Use long tip matches to light your candles and keep all loose clothing or hair away from the flame when lighting.
On the first burn you should burn your candle until a full melt pool appears to avoid tunnelling in future uses
It is recommended not to burn your candle for more than 4 hours at a time to ensure that the jar does not overheat.
-Never leave a burning candle unattended
-Keep candle out of the reach of children & pets
-Never move a burning candle
-Do not burn a candle all the way down, discontinue use when 1/2 inch of wax remains
-Do not fall asleep with a candle lit
Delivery
All UK shipping is between £2.50 & £3.50 depending on the size of your order. Please allow up to 7 working days for your order to be dispatched as all candles are handmade to order. Parcels are sent via royal mail.
Use code 'Freeship30' for free delivery on all orders over £30
Refunds & Returns
If you are unhappy with your item please contact me via email : @[email protected]
We are happy to offer a full refund on your order if items are returned in perfect condition meaning original packaging & labels up to 14 days after you order. We cannot accept returns if you have passed the 14 day time frame. Please note that the shipping costs to return the parcel will not be covered by us.
Wholesale/ Events / Custom
Planning a wedding, baby shower, birthday party, graduation? Own a shop and want to stock our candles & melts? Want customised party favours tailored for you? We are happy to work with you on custom products for any events.
*Discounts available on custom favour orders over £50*
Please send me an email on [email protected] or you can contact me through my instagram @moonwick.candle
Please note that large orders will need to be placed 4 weeks in advance to ensure we have enough time to discuss & plan with you.
Please tag us @moonwick.candle in your order photos.
Thank you for all your support xx